Restaurant Contact Information:

Address: 50-L, Block 6, P.E.C.H.S, Karachi East Jamshed Town
Phone: 03167920674
Email: muhammadtariq0395@gmail.com

Q1: What is the refund policy at FoodVista?

A: We offer a replacement or refund for any meals that are prepared incorrectly, missing from your order, or compromised in quality.

Q2: How long do I have to report a problem with my food?

A: Because hot restaurant food is meant to be consumed immediately, you must report any issues to us within 1 hour of receiving your order.

Q3: What items are eligible for a refund or replacement?

A: You can request a refund or replacement if we deliver the wrong dish, if items are missing, or if the food arrives entirely cold or spoiled.

Q4: Are there any situations where a refund is not allowed?

A: We cannot issue a refund if the food has been mostly eaten, if you simply changed your mind after ordering, or if the complaint is made the next day.

Q5: Do I need to provide proof to get a refund?

A: Yes. We kindly ask that you take a clear picture of the incorrect or damaged food item and send it to us via WhatsApp or email as proof.

Q6: Can I get a replacement instead of a refund?

A: Yes! We would prefer to make things right by preparing a fresh, hot replacement meal for you and delivering it immediately at no extra cost.

Q7: How are refunds processed?

A: Refunds are issued using the original payment method. If you paid by cash on delivery, we will arrange a cash return; if by mobile wallet, we will transfer the amount back.

Q8: Are delivery charges refunded?

A: If the refund is entirely due to our error (e.g., completely wrong order delivered), we will refund the delivery charges or cover the cost of the replacement delivery.

Q9: What if I didn’t like the specific taste of a new menu item?

A: We cannot refund an order based on personal taste preferences if the food was cooked fresh and correctly according to our standard recipe.

Q10: How do I request a refund or replacement?

A: Please immediately call us at 03167920674 or email muhammadtariq0395@gmail.com with your order details and photos of the food.